Refund policy

Eligibility

Paid programme seats may be refunded when cancellation meets the timeframes below and materials have not been substantially consumed. Informational website pricing is not a charge until invoiced.

Timeframe

Full refund requests must arrive at least fourteen (14) calendar days before the cohort start date. Requests between thirteen and seven days before start may receive a partial refund of 50% of fees paid. Within six days of start, fees are non-refundable except as noted under Exceptions.

Conditions for full or partial refund

Full refunds require that live sessions have not begun and downloadable packs have not been accessed after the welcome email. Partial refunds apply when some prep materials were opened but live instruction has not started.

Non-refundable items

Third-party exam fees (if any), custom onsite facilitation travel already incurred, and Continuity Desk hours already delivered are non-refundable. Gift seats transferred to another learner are treated as used.

Refund process

Email contact@apiworkflow.digital with the subject “Refund request”, your invoice number, programme name, and reason. We confirm receipt within two Hong Kong business days.

Processing time and method

Approved refunds are processed within fourteen (14) Hong Kong business days to the original payment method where possible. Bank transfers may take longer depending on your institution.

Cancellation by Apiworkflow Digital

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Documented medical emergencies or force majeure may qualify for credit or refund outside the standard window at our reasonable discretion. Statutory rights under Hong Kong law remain unaffected where they cannot be limited by contract.

Contact for refund requests

contact@apiworkflow.digital · 2525 6668 · Street: China Overseas Bldg; City: Wan Chai; State/province/area: Hong Kong; Country: Hong Kong.